Sales & Marketing Careers at Riverside Millwork Group

JOB SUMMARY: Reporting to the Regional Sales Manager, South, the Senior Marketing Coordinator is responsible for the coordination of marketing activities and initiatives within the organization. Possessing a solid understanding of marketing techniques and keen interest in providing a consistent brand voice for Riverside across all marketing activities, the Senior Marketing Coordinator works closely with other departments to ensure that marketing efforts align with the Company’s overall goals and strategies. This position requires some travel as required.

Essential Functions:
• Coordinate marketing activities and initiatives for the organization.
• Create content using graphic design tools, including video editing, for various digital media platforms with the intent to increase engagement and improve product knowledge.
• Schedule, shoot, and edit photo and video content.
• Assess characteristics of products or services to be promoted.
• Manage and optimize social media accounts.
• Monitor and administer the distribution of incoming leads from website, email, or social media within appropriate internal software platform to appropriate parties.
• Responsible for the weekly reporting of online inquiries to sales conversion.
• Record Marketing expenditures in the departmental budget tracker.
• Responsible for understanding and reporting on Key Performance Indicators (KPIs) and report key metrics from digital campaigns.
• Participate in the development or implementation of online marketing strategy.
• Audit online performance to assess where attention is required.
• Assist in the preparation of monthly and quarterly reporting to management on marketing efforts.
• Order and coordinate the delivery and distribution of all branded merchandise.
• Coordinate all company vehicle decaling through approved vendors.
• Assist in the preparation of brochures, reports, newsletters, and other material including editing digital and printed consumer guides as necessary.
• Stay up to date on home décor and design related industry trends and incorporate into marketing campaigns and strategies.
• Devise and evaluate methods and procedures for collecting data, such as surveys, opinion polls, or questionnaires, or arrange to obtain existing data.
• Collect and analyze data on customer demographics, preferences, needs, and buying habits to identify potential markets and factors affecting product demand.
• Collect and analyze Web metrics, such as visits, time on site, page views per visit, traffic mix, click-through rates, conversion rates, cost per acquisition, or cost per click.
• Measure the effectiveness of marketing, advertising, and communications programs and strategies.
• Provides ongoing recommendations for improvement, events, and social initiatives.

• Ad-hoc design work/projects.
• Perform any other duties assigned by your manager.

Work Environment: Showroom; Office; Offsite Locations

Tools: Computer, Scanner, Photocopiers, Cellphone, Software (WordPress, Salesforce, Hootsuite, Pardot, InDesign, and Canva, Microsoft Suite, Social Media Platforms, Internal Programs)

JOB SPECIFICATIONS:

Education:

• High School Diploma.

• Post secondary education in Marketing, Business Administration, or public relations.

Experience:

• 4+ years’ experience in Marketing.

• 2+ years’ experience in content creation, management, and creative writing concepts.

• Previous experience in décor/interior design space is considered an asset.

• Previous experience with Salesforce is preferred.

• Previous experience in graphic design.

Knowledge, Skills, Abilities, and Other Attributes:

• Knowledge of principles and methods for showing, promoting, and selling products or services.

• Knowledge of principles and processes for providing customer and personal services.

• Knowledge of group behavior and dynamics, societal trends and influences.
• Knowledge of Salesforce Software.
• Comprehensive knowledge of social media platforms.
• Comprehensive knowledge of graphic and video editing tools/software.
• Social perceptiveness.
• Strong writing skills and written expression abilities.
• Time management
• Monitoring and coordination.
• Originality and innovation – creativity and alternative thinking to develop new ideas.
• Fluency of ideas – the ability to come up with a number of ideas about a topic.
• Initiative and persistence.
• Attention to detail.
• Judgement and decision-making.
• Professional/mature demeanor.
• Dependability – reliable, responsible, and fulfills obligations.
• Adaptability/flexibility.

Please note this is a 12 month contract.

Are you ready for change, challenge, and opportunity? Whether you’re looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career.

Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values that we continue to live by every day. Since 2005, Riverside has been supplying homeowners and builders with the finished products that make a house a home. Our suite of millwork products includes interior and exterior wood doors, interior mouldings, door hardware, closet organizers, custom millwork solutions, and millwork installations.

As one of Canada’s fastest-growing companies, we are looking to give the right individual an opportunity to excel within our organization. We are seeking a dependable and motivated Technical Sales Representative to join our team in London, ON, and contribute to the success of our organization by delivering products and an excellent client service experience.

Reporting to the Regional Sales Manager, the Technical Sales Representative is primarily responsible for generating new business for the Company through soliciting new customers and, possessing substantial technical knowledge, successfully lead the awarded project to completion. Providing best in class customer service, the Technical Sales Representative administers the daily management of the awarded project and is accountable for the overall project performance including monitoring of the budget, schedule, quality, safety, and adherence to company policies and procedures. This position is expected to perform functions with minimal supervision and high level of initiative. The Technical Sales Representative translates and explains highly complex technical information to customers and focuses on providing input on product design where needed to be tailored to the client. This position requires a considerable amount of travel.

Essential Functions:

Sales:

• Identify and solicit new clients through various channels.
• Travel within sales territory to meet prospective and new clientele.
• Accountable for meeting established sales targets.
• Accountable for retaining client portfolio of business.
• Negotiate and close sales deals.
• Visit on-site locations to evaluate the needs of the client or to promote product or service sales.
• Assess client needs, recommend, or assist in the selection of appropriate products or services that can meet clients’ needs.
• Provide input into product design where products or services are to be tailored to suit clients’ needs.
• Prepare presentations or proposals to explain product specifications or applications.
• Obtain and read blueprints or specifications for estimating project costs.
• Ensure the timely submission of estimates.
• Complete on-site takeoffs.
• Assists Accounts Receivable in the collection of payment on new sales accounts as necessary.
• Compliance with all Company policies and procedures.
• Demonstrates courtesy and professionalism with all team members, clients, and homeowners.
• Performs ad-hoc projects as directed by the Regional Sales Manager.

Project Administration:

General and Contract Administration:

• Establishes and maintains positive client relationships to ensure client satisfaction.
• Thoroughly understands and enforces contracts and sub-contracts.
• Responsible for the preparation and completeness of contract scopes of work.
• Responsible for ensuring adherence to contract scopes of work.
• Reviews tender package with Senior Estimator and regional Sales Manager as it relates to scope and client expectations prior to submittal to client.
• Reviews and identify errors or omissions in drawing or blueprints and resolve issues.
• Obtain, review, and submit purchase orders for all ‘additional orders’ outside of the contract.
• Work with accounting to address all client questions regarding invoicing.

Schedule Management:

• Prepare, monitor, and update the schedule to ensure project is proceeding in accordance with delivery/commitment dates.
• Enforce the schedule where necessary.
• Responsible for personnel and resource management to meet the schedule; escalating staffing planning and forecasting needs to Human Resources in keeping with Riverside policies and procedures.
• Liaises with Warehouse Manager to identify and resolve any logistical or inventory related issues to ensure schedule can be met.

Site Monitoring and Support:

• Troubleshoot technical problems related to the project.
• Support the site/field in day-to-day operations ensuring project objectives are met.
• Monitor project expenditures.
• Monitor the project schedule to ensure that it is being tracked and adhered to.
• Monitor quality of workmanship to ensure it is being performed in accordance with Riverside’s quality and performance standards.
• Monitor safety to ensure it complies with Riverside Health and Safety policies/procedures and the Occupational Health and Safety Act.
• Attend on-site meetings with Construction Managers, Owners, or Owner Representatives.
• Conducts routine field inspections to ensure compliance with requirements of the contract and safety.

Work Environment: Office, Construction Sites, Residential Homes, Showroom.

Tools: Cell Phone, Computer, Laser Printer, Calculator, Scanner, Photocopiers.

JOB SPECIFICATIONS:

• High School Diploma.
• Post-secondary Degree in Engineering; post-secondary diploma in Construction Engineering Technology, Architectural Technology, Interior Design, Woodworking Technology or in another related field, or an equivalent of formal education and experience.
• Health & Safety Courses/Training: WHMIS, Health & Safety Awareness Training (HSAT), Working at Heights (WAH).
• Valid G class Driver’s License.
• 5+ years’ experience as a sales representative – previous technical sales experience or focus on building material or manufacturing sales preferred.
• Previous experience as a project coordinator/manager.
• Site/field experience is considered an asset.
• Previous residential construction experience is preferred.
• CRM experience is considered an asset.

Knowledge, Skills, Abilities, and Other Attributes:

• Knowledge of principles and methods for Sales and Marketing including showing, promoting, and selling products or services as well as sales techniques and sales control systems.
• Knowledge of principles and processes for providing customer services, meeting quality standards for service and evaluating customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Knowledge of building and construction materials, methods, and the tools involved in the construction or repair of homes.
• Knowledge of design techniques, tools, and principles involved in technical plans, blueprints, drawings, and models.
• Knowledge of the practical application of techniques, procedures, and equipment to design and produce various goods and services.
• Maintaining challenging achievement goals and exerting effort toward mastering tasks.
• Negotiation and persuasion skills.
• High degree of initiative and persistence.
• Knowledge of arithmetic and other mathematical applications; numerical reasoning.
• Time management skills.
• Resource management skills – financial, personnel, and material.
• Strong communication skills – written and oral.
• Stress tolerance – the ability to deal calmly and effectively with high-stress situations.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex problem solving and problem sensitivity.
• Coordination, monitoring, and evaluating skills.
• High degree of service orientation skills.
• Technology skills: Intermediate level proficiency with MS Word, Excel, and Bluebeam.
• Ability to use AutoCAD, Revit, or Cabinet Vision considered an asset.
• Judgement and decision-making skills.
• Dependability – reliable, responsible, and fulfills obligations.
• Deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense.
• High level of personal integrity.
• Adaptability/Flexibility.
• Strong work ethic.
• Professional/mature demeanor.
• Ability to cooperate with others.
• Clean driver’s abstract.

Compensation:

• Competitive wage commensurate with experience.
• Performance pay.
• Company vehicle.
• Paid vacation.
• Comprehensive group health coverage for you and your family.
• RRSP with company matching.
• Company events.
• Career development and growth opportunities.

To learn more about us, please visit: www.riversidemillwork.ca

Riverside Millwork Group will provide individual accommodation where needed, keeping in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during the recruitment process, please contact us to make your needs known.

We thank all applicants for their interest, however only those selected for an interview will be contacted. Riverside Millwork Group is an equal opportunity employer. It is our policy to recruit and select applicants for employment solely on the basis of their qualifications with an emphasis on selecting the best-qualified person for the job.

DISCLAIMER:

Candidates will be assessed through careful consideration of: 1) their current driver’s abstract; 2) their performance during application interviews; 3) their performance on any behavioural assessments, cognitive assessments, and/or driver competency assessments.

Successful external candidates will be subject to criminal record and reference checks as a condition of the employment offer prior to the commencement of employment.

Are you ready for change, challenge, and opportunity? Whether you’re looking to launch your career or grow an existing one, Riverside Millwork Group is the type of company that supports its employees no matter where they are in life or their career.

Riverside Millwork Group is a forward-thinking group of companies built upon a solid foundation of values that we continue to live by every day. Since 2005, Riverside has been supplying homeowners and builders with the finished products that make a house a home. Our suite of millwork products includes interior and exterior wood doors, interior mouldings, door hardware, closet organizers, custom millwork solutions, and millwork installations.

As one of Canada’s fastest growing companies, we are looking to give the right individual an opportunity to excel within our organization. We are seeking a dependable and motivated Regional Sales Manager to join our team in London, ON and contribute to the success of our organization by delivering products and an excellent client service experience.

As the successful candidate, you will possess a high degree of stress tolerance, thrive in a fast-paced environment, and enjoy variety in your daily work routine. Reporting to the Regional General Manager, the Regional Sales Manager is responsible for successfully leading and motivating a high-performing regional sales team to generate leads, hit and exceed sales targets and meet the needs of Riverside’s clients and customers. This position is accountable to the company Directors and works closely with Sales Managers in other regions to ensure regional consistency in divisional activities. This position liaises with the Warehouse Manager, Estimators, Marketing, and Project Managers as appropriate.

Essential Functions:

Sales Department Operations:

• Organize regional and division specific sales operations in compliance with Riverside standard operating procedures and policies.
• Direct and coordinate all regional and division specific activities involving sales of manufactured products and services.
• Accountable for meeting regional sales targets.
• Accountable for client retention.
• Accountable for retaining and growing regional market share.
• Assist in establishing organizational policies and procedures in relation to sales.
• Assess, mitigate, and report all sales/customer service issues, ensuring resolution and customer satisfaction.
• Allocate sales territories to sales representatives and accounts to account managers.
• Chair weekly regional department meeting to ensure clear communication on updates, challenges, progress, etc.
• Participate in the strategic planning related to the launch and sales of new product lines.
• Collect weekly sales reports from regional department staff to monitor and track monthly sales targets, workload, progress, etc.
• Timely completion and submission of monthly department report to Regional General Manager.
• Review final detailed tender bid summaries, scopes of work, and supporting details for large projects with all stakeholders.
• Participates in the preparation of bid breakdown summary / work breakdown summary with respective stakeholders upon award of contracts.
• Supports Sales Representatives and Account Representative in the preparation and submittal of closing bid project details.
• Lead sales team in building relationships with business clients and manage negotiations of sales contracts.
• Assist in determining price schedules and supports the process of evaluating and updating price lists with all stakeholders (purchasing).
• Review operational and department records and reports to project sales and determine profitability.
• Identify and make suggestions for improvement within department on an ongoing basis.
• Research and monitor market conditions, product innovations, market trends, and competitors’ products and prices.
• Monitor customer preferences to determine focus of sales efforts.
• Works with the marketing department to understand and communicate marketing messages to the field and clients.
• Compliance with all Company policies and procedures.
• Demonstrates courtesy and professionalism with all team members, clients, and homeowners.
• Represent the company at trade association meetings to promote products.
• Performs ad-hoc projects as directed by the Regional General Manager.

Management:

• Establishing, monitoring, and managing sales targets.
• Meet regularly with department personnel to review, analyze, and develop actionable plans for productivity.
• Train and manage department personnel to solve day-to-day sales and customer service-related issues and reach performance standards/goals.
• Holds team accountable for continuous improvement.
• Holds team accountable for sales targets.
• Accountable for regional departmental employee retention, engagement, and culture.
• Responsible for the performance management of department staff including, but not limited to, annual performance reviews, performance standards, and sales targets.
• Participates in the recruitment process with Human Resources for hiring new department personnel.
• Participates in monthly manager’s meeting.
• Participates in ongoing training and leadership development initiatives and programs.
• Complies and enforces all Company policies and procedures.

Fiscal Responsibility:

• Identifies and implements cost controls for operating and departmental expenditures in compliance with Riverside’s policies and procedures.
• Participates in the preparation of the regional sales fiscal budget.
• Accountable for meeting the fiscal budget.

Health and Safety:

• Accountable for the implementation and enforcement of safety.
• Ensures that safety policies, quality standards, and standard operating procedures are followed.
• Oversees training of departmental employees on safety processes and procedures relating to department operations.
• Works with Human Resources near-miss / accident reporting and supports Riverside’s early and safe return to work program.

Work Environment: Office, Construction Sites, Residential Homes, Showroom.

Job Specifications:

Education:

• High School Diploma.
• University Degree in Business, Interior Design, or Architectural Technology or in another related field with a specialization in sales.
• Health & Safety Courses/Training: WHMIS and Health & Safety Awareness Training (HSAT).
• Valid G class Driver’s Licence.

Experience:

• 5+ years’ experience as a sales representative – focus on building material or manufacturing sales preferred.
• 2+ years’ in a managerial role with personnel responsibility.
• Previous residential construction experience is preferred.

Knowledge, Skills, Abilities, and Other Attributes:

• Knowledge of principles and methods for Sales and Marketing including showing, promoting, and selling products or services as well as sales techniques and sales control systems.
• Knowledge of principles and processes for providing customer services, meeting quality standards for service and evaluating customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, and coordination of people and resources.
• Knowledge of administrative and office procedures.
• Leadership skills.
• Dependability – reliable, responsible, and fulfills obligations.
• Time management skills.
• Strong communication skills – written and oral.
• Maintaining challenging achievement goals and exerting effort toward mastering tasks.
• Stress tolerance – the ability to deal calmly and effectively with high-stress situations.
• Coordination, monitoring, and evaluating skills.
• High degree of service orientation skills.
• Technology skills: Intermediate proficiency level with MS Office, CRM experience.
• High degree of initiative and persistence.
• Negotiation and persuasion skills.
• Knowledge of arithmetic and other mathematical applications.
• Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
• Complex problem solving and problem sensitivity.
• Judgement and decision-making skills.
• Deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense.
• High level of personal integrity.
• Adaptability/Flexibility.
• Strong work ethic.
• Professional/mature demeanor.
• Ability to cooperate with others.
• Clean driver’s abstract.

Compensation:

• Competitive wage commensurate with experience.
• Paid vacation.
• Company Vehicle
• Comprehensive group health coverage for you and your family.
• RRSP with company matching.
• Company events.
• Career development and growth opportunities.

To learn more about us, please visit: www.riversidemillwork.ca

Riverside Millwork Group will provide individual accommodation where needed, keeping in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during the recruitment process, please contact us to make your needs known.

We thank all applicants for their interest, however only those selected for an interview will be contacted. Riverside Millwork Group is an equal opportunity employer. It is our policy to recruit and select applicants for employment solely on the basis of their qualifications with an emphasis on selecting the best-qualified person for the job.

DISCLAIMER:

Candidates will be assessed through careful consideration of: 1) their performance during application interviews; 2) their performance on any behavioural assessments, and cognitive assessments. 3) their current drivers abstract.

Successful external candidates will be subject to criminal record, and reference checks as a condition of the employment offer prior to the commencement of employment.