General Inquiry

Installation is only offered for complete projects that include baseboard, casing, and doors for all new construction.
Installation is only offered for complete projects that include baseboard, casing, and doors for all new construction.

Inside Sales Representative | Waterloo Showroom

Our Inside Sales Representatives are the first face customers see when they walk into our showroom. This role provides complete sales and service to walk-in and online inquiries that we receive from homeowners, general contractors, and home builders. Reporting directly to the Sales Manager, this role will play a vital part in coordinating directly with most internal departments to provide a world class experience to all our clients.

Overall Responsibilities:

·        Represent Riverside in a positive and professional manner

·        Greet all walk-in, phone-in customers, and present them with options for service

·        Work with Sales Manager to qualify inquiries coming through the website for distribution to sales teams or service inside

·        Assess and qualify the needs of walk-in customers, and consult with each customer to arrive at the best solution for their project needs

·        Sell Riverside’s industry leading value proposition of one stop shopping for interior finishing products and services

·        Create customer orders and take proper payments as required

·        Liaise with Warehouse to arrange product pick-up, ensuring materials are prepared, gathered, and loaded according to the customers’ request

·        Use superior product knowledge to create estimates for walk in customers and refer larger estimates to Estimating department

·        Maintain order desk and showroom in a clean and organized manner at all times

·        Conduct post sale follow up (call customer to ensure they are satisfied with product/service) and report post sales customer information and issues

·        Prospect potential builder customers and or projects for outside sales representatives

·        Identify areas of improvement for the company and assist in creating and implementing solutions

·        Keep up to date on industry trends and new and exciting products

·        Work with all personnel and outside contacts to satisfy clients and achieve company goals

-        Collaborating with other departments such as Financing, Shipping, Receiving, or Purchasing to understand lead times and solve any issues that may arise

·        Perform any other duties assigned by your manager


Required Skills, Education, and Competencies:

·        Minimum of one-year retail sales/customer service experience

·        Outgoing personality and customer is first mentality

·        Interior building materials or residential construction knowledge is required

·        Practical mathematics skills required (fractional conversions, perimeter, area calculations)

·        Excellent in-person, telephone, and email communication skills

·        Post-secondary education degree or diploma preferred

·        Working knowledge of Microsoft Office software

·        Experience with Seradex software an asset

·        Comfortable with learning new software

·        Positive attitude, exemplary attendance, and reliable team member

Apply for this position

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Benefits of Working at Riverside Millwork Group

Career Growth Opportunity
Casual Dress
Dental Care
Vision Care
Extended Health Care
RRSP Match
Team Events
Disability & Life Insurance

Riverside Millwork Group will provide individual accommodation where needed, keeping in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during the recruitment process, please contact us to make your needs known.