General Inquiry

Installation is only offered for complete projects that include baseboard, casing, and doors for all new construction.
Installation is only offered for complete projects that include baseboard, casing, and doors for all new construction.

Inside Sales Representative | Stoney Creek Showroom

Reporting directly to the Sales Manager, the Inside Sales Representative provides complete sales service to walk-in retail and small contractor and builder customers. They provide direct support to Outside Sales Representatives through preparation of quotes and production requests for larger projects, as well as in the ongoing development of existing and prospective Riverside customers to ensure that company is able to meet its growth targets. The Inside Sales Representative coordinates directly with all internal departments to provide efficient and accurate service to customers.

Role Summary:

Reporting directly to the Sales Manager, the Inside Sales Representative provides complete sales service to walk-in retail and small contractor and builder customers. They provide direct support to Outside Sales Representatives through preparation of quotes and production requests for larger projects, as well as in the ongoing development of existing and prospective Riverside customers to ensure that the company is able to meet its growth targets. The Inside Sales Representative coordinates directly with all internal departments to provide efficient and accurate service to customers.

We are currently filling this role in our Stoney Creek and Waterloo showroom.

 

Overall Responsibilities:

·        Represent Riverside in a positive and professional manner

·        Greet all walk-in, phone-in customers, and present them with options for service

·        Work with Sales Manager to qualify inquiries coming through the website for distribution to sales teams or service inside

·        Assess and qualify the needs of walk-in customers, and consult with each customer to arrive at the best solution for their project needs

·        Sell Riverside’s industry leading value proposition of one stop shopping for interior finishing products and services

·        Create customer orders and take proper payments as required

·        Liaise with Warehouse to arrange product pick-up, ensuring materials are prepared, gathered, and loaded according to the customers’ request

·        Use superior product knowledge to create estimates for walk in customers and refer larger estimates to Estimating department

·        Maintain order desk and showroom in a clean and organized manner

·        Conduct post sale follow up (call customer to ensure they are satisfied with product/service) and report post sales customer information and issues

·        Prospect potential builder customers and or projects for outside sales representatives

·        Identify areas of improvement for the company and assist in creating and implementing solutions

·        Keep up to date on industry trends and new and exciting products

·        Perform regular price comparisons to competitors

·        Work with all personnel and outside contacts to satisfy clients and achieve company goals

·        Perform any other duties assigned by your manager

 

Required Skills, Education, and Competencies:

·        Minimum of one-year retail sales/customer service experience

·        Outgoing personality and customer is first mentality

·        Interior building materials (doors and trim) product knowledge is required

·        Practical mathematics skills required (fractional conversions, perimeter, area calculations)

·        Excellent in-person, telephone and email communication skills

·        Residential construction experience is an asset

·        Post-secondary education degree or diploma preferred

·        Working knowledge of Microsoft Office software

·        Experience with Seradex software an asset

·        Comfortable with learning new software

·        Positive attitude, exemplary attendance, and reliable team member

Apply for this position

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Benefits of Working at Riverside Millwork Group

Career Growth Opportunity
Casual Dress
Dental Care
Vision Care
Extended Health Care
RRSP Match
Team Events
Disability & Life Insurance

Riverside Millwork Group will provide individual accommodation where needed, keeping in compliance with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Should you require accommodation during the recruitment process, please contact us to make your needs known.