Project Management Careers at Riverside Millwork Group

TITLE:	Project Manager
DEPARTMENT:	Sales Operations & Projects
SUPERVISOR & MANAGER:	Senior Division Manager Sales & Operations
LOCATION:	London/Waterloo

 

Position Summary

Reporting to the Senior Division Manager Sales & Operations, the Project Manager will oversee a team including Account Representatives, Account Information Representatives, Project Coordinators and Installers to ensure timely, accurate and quality workmanship for projects to our dedicated clients.

Essential Functions:

Project Management Operations:

• Supervise and support day to day activities of Account Representatives, Account Information Representatives, Project Coordinators and Installers (in house & subcontract), Service Technicians, and Installation Crew Leaders.
• Manage fluctuations in volume of work for the Account Representatives and re-allocate sites and customers based on total volume in general.
• Assist your team in identifying potential solutions to their issues.
• Coordinate with Warehouse Manager to identify long term solutions for ongoing logistics issues.
• Ensure all service requests from customers are being completed properly and on time; obtain purchase orders for work not required by contract.
• Complete Weekly Activities Report summarizing work done, issues encountered and any other relevant information for submission to Director of Operations
• Work to ensure strong relationships with all carpenters.
• Meet with Construction Managers and Site Supervisors to obtain details for upcoming sites and to discuss the customer’s expectations.
• Manage relationships with key Site Supervisors and Construction Managers.
• Review quality with the customer when sites are complete to determine WWW (what went well) and WCBB (what could’ve been better).
• Ensure job site meetings are attended and communicate information required to directors regarding jobsite issues or new ideas.
• Review tender proposals with Senior Estimator and Sales Manager before they are submitted to ensure customer’s service expectation is accounted for in the costing.
• Handle general customer service and inquiries when required.
• Inform Senior Division Manager Sales Operations & Projects of new potential opportunities.
• Inform Senior Division Manager Sales Operations & Projects of ongoing issues with customers and subcontractors when they cannot be solved otherwise.
• Refer new sales opportunities.
• Other duties as assigned.

 

Management:

• Establishing, monitoring, and managing project targets.
• Train and manage department personnel to solve day-to-day install issues and reach performance standards/goals.
• Holds team accountable for continuous improvement.
• Responsible for the performance management of department staff including, but not limited to, annual performance reviews, performance standards, and KPI’s.
• Participates in the recruitment process with Human Resources for hiring new department personnel.
• Participates in ongoing training and leadership development initiatives and programs.
• Complies and enforces all Company policies and procedures.

 

Fiscal Responsibility:

• Identifies and implements cost controls for operating and departmental expenditures in compliance with Riverside’s policies and procedures.
• Participates in the preparation of the manufacturing/production fiscal budget.
• Accountable for meeting the fiscal budget.

 

Health and Safety:

• Accountable for the implementation and enforcement of safety and preventative maintenance programs.
• Ensures that safety policies, quality standards, and standard operating procedures are followed.
• Oversees training of departmental employees on safety processes and procedures relating to manufacturing operations.
• Works with Human Resources near-miss / accident reporting and supports Riverside’s early and safe return to work program.
• Actively participates in the Joint Health and Safety Committee.

 

Work Environment:  Office; Showroom; Residential homes; Construction sites.

Tools:  Cell Phone, Computer, Power/hand tools, Carpentry tools, Measuring tape, Vehicle.

JOB SPECIFICATIONS:

Education:

• High School Diploma.
• Post-secondary education in Project Management, Carpentry and/or Construction or in another related field, or an equivalent of formal education and experience.
• Health & Safety Courses/Training: WHMIS, Supervisor Health & Safety Awareness Training (HSAT), Basic Supervisory Training.

 

Experience:

• 5+ years’ experience installing interior finishings is an asset.

• 2+ years’ managerial experience with personnel responsibilities.
• Site/field experience is considered an asset.
• Previous residential construction experience is considered an asset.

 

Physical Abilities:

 

Abilities	Definition
Lifting	The ability to lift 50lbs or more repetitively.
Bending	The ability to bend at the knees and waist.
Walking/Standing	The ability to walk/stand for long periods of time.
Grasping	The ability to grasp objects with your hands.
Reaching	The ability to reach over the shoulder.

 

 

Knowledge, Skills, Abilities, and Other Attributes:

 

• Knowledge and building and construction material, methods, and tools.
• Knowledge of principles and processes for providing exceptional customer service, meeting quality standards for service and evaluating customer satisfaction.

• • Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.
  • Knowledge of arithmetic and other mathematical applications.
  • Knowledge of safe work practices including the Occupational Health & Safety Act.
  • Knowledge of construction practices, schedules and deadlines
  • Critical thinking skills – using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
  • High degree of stress tolerance – the ability to deal calmly and effectively with high-stress situations.
  • Dependability – reliable, responsible, and fulfills obligations.
  • Leadership skills.
  • Judgement and decision-making skills.
  • Resource management skills – financial, personnel, and material.
  • Deductive reasoning – the ability to apply general rules to specific problems to produce answers that make sense.
  • Technology skills:  Intermediate level proficiency with MS Office and Outlook.
  • Ability to teach and train others.
  • Ability to read.
  • Attention to detail.
  • High level of personal integrity.
  • High degree of achievement and effort.
  • Adaptability/flexibility.
  • Ability to think critically.
  • Willingness to take initiative.
  • Complex problem solving and problem sensitivity.
  • Ability to manage time efficiently.
  • Coordination skills.
  • Professional/mature demeanor.
  • Strong communication skills – written and oral.
  • Ability to work in a fast-paced environment.
  • Clean driver’s abstract.

 

• • Please send resume and cover letter to tlewis@riversidemillwork.ca

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